Hilya-silver · Policies

Privacy Policy

Your privacy matters to us at HILYA. This policy explains what information we collect, how we use it, and the choices you have.

01

1. Information We Collect

  • Contact details: name, email, phone number, shipping and billing address.
  • Order information: items purchased, payment details (processed securely by our payment providers — we never store full card numbers).
  • Account information if you create an account with us.
  • Browsing data: pages visited, device, IP address, and cookies (see Section 3).
02

2. How We Use Your Information

  • To process and deliver your orders.
  • To respond to your inquiries and provide customer support.
  • To send order updates and, with your consent, marketing communications.
  • To improve our store, products, and customer experience.
  • To comply with legal obligations.
03

3. Cookies & Tracking

We use cookies and similar technologies to keep your cart, remember your preferences, and understand how visitors use our site. You can disable cookies in your browser settings, but some features may not work as expected.

04

4. Sharing with Third Parties

We share information only with trusted partners who help us operate our store:

  • Shopify (e-commerce platform and payments).
  • Shipping carriers to deliver your order.
  • Email providers for transactional and marketing emails.
  • Analytics providers to understand site usage.

We do not sell your personal information.

05

5. Data Security

We rely on industry-standard safeguards — encryption in transit, restricted access, and PCI-compliant payment processing — to protect your information. No method is 100% secure, but we work to keep your data safe.

06

6. Your Rights

  • Access the information we hold about you.
  • Correct or update your details.
  • Request deletion of your data, subject to legal obligations.
  • Unsubscribe from marketing emails at any time.
07

7. Contact Us

For any privacy-related questions or requests, reach us at: